If you are dissatisfied with your order for any reason, you must contact us via email with a detailed description of the reason for return for instructions. A 20% restocking fee will be deducted from your refund amount.  Refunds for items returned within 15 days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than 15 days after the purchase date will be in the form of a credit redeemable on your next purchase. Shipping and handling charges are not refundable. No refunds will be given on electrical items, items that have been installed (correctly or incorrectly), custom items, or items where labor was performed (unless deficiency is due to failure in workmanship on our behalf).  Please mail your package in it's original undamaged container via a prepaid, insured, traceable method to the address below: